Monday, December 14, 2015
Wednesday, December 2, 2015
TOP team at Brian M. Brown, M.D., Inc
We at Brian M. Brown, M.D., Inc. are pleased to announce that 3 of our team members achieved their Certified Ophthalmic Technician Certificate through JCAHPO this year. Congratulations Scilla, Antonette and Deborah! Keep up the great work.
Monday, November 30, 2015
DOWNEY'S FAVORITE SURGEON RECEIVES EXCELLENCE RATING
Press Release:
Release Immediately
Contact: Angel
Seymour
562-904-1989
Dr. Brian M. Brown, a 28 year veteran cataract and
refractive
Physicians are evaluated twice annually on several different
levels including but not limited to, surgical skills, attitude toward fellow
staff members, willingness to work with others, timely arrivals, patient
satisfaction, patient comfort, just to
name a few. Dr. Brown received his 9th
recognition of excellence. Dr. Brown is delighted to receive such a high level
of support from his patients and staff.
For
more information about Dr. Brian M. Brown visit us on the web at
www.brianbrownmd.com
Wednesday, October 21, 2015
Peninsula High School Palos Verdes
AJ finally played. Tough start to the season- AJ tore ligaments in his right ankle in the Spring, retore his ligaments in the Summer and tweaked his ankle a 3rd time at the start of Fall. He sat out Peninsula's 1st two losses. Started tonight at H Back and MLB. Had 3 catches for 34 yards, 4 runs for 28 yards, 10 tackles, a sack, a forced fumble and a pass deflection. Best of all, Penn won! Great start (finally)
But sadly the powers that be at Palos Verdes Peninsula High School don't care about its students and their struggle to be a part a team. They cancelled the rest of the football season without cause. They kids of Penn have learned a valuable lesson thanks to their principal, If you can't win every time it's ok to just quit, it's easier than trying harder.
But sadly the powers that be at Palos Verdes Peninsula High School don't care about its students and their struggle to be a part a team. They cancelled the rest of the football season without cause. They kids of Penn have learned a valuable lesson thanks to their principal, If you can't win every time it's ok to just quit, it's easier than trying harder.
Palos Verdes Peninsula High School snubs its Students and Parents
Today sadly; the right to play the last three games of their Varsity football season was stripped away by the principal of #palosverdespeninsula high school and her so called panel of experts. Sighting saftey as the reason to forfeit the last three games, what you failed to realize is what lesson you actually endorsed. You essentially told the boys to submit to oppression and the perceived strong. To not fight for what they believe in which in this case was themselves. You told them that when there is a struggle to relinquish control and bow down. You told them that you and your panel had no confidence in them. If it's seems like a hard task back down and take a easier safer path.
For once I implore the boys of the Peninsula Panther Varsity football team to NOT take this lesson. You should always fight for what you believe in, never give up even when the odds are stacked against you. Always believe in yourself and your ability. Great things comes to those that push the limits of what seems possible. Your grit, determination and heart will define who you are not a label or doubt someone else cast over you.
"Human beings want to be free and however long they may agree to stay locked up, to stay oppressed, there will come a time when they say 'That's it.' Suddenly they find themselves doing something that they never would have thought they would be doing, simply because of the human instinct that makes them turn their face towards freedom"
We the parents of the Panther football team are extremely proud of you and never doubted you even if it seemed as though fate dealt you a bad card.
Continue to fight boys in everything that you do. You may lose some battles but you will never lose a war. #StayCommited #StayStrong. Written by Martin Rosemond
For once I implore the boys of the Peninsula Panther Varsity football team to NOT take this lesson. You should always fight for what you believe in, never give up even when the odds are stacked against you. Always believe in yourself and your ability. Great things comes to those that push the limits of what seems possible. Your grit, determination and heart will define who you are not a label or doubt someone else cast over you.
"Human beings want to be free and however long they may agree to stay locked up, to stay oppressed, there will come a time when they say 'That's it.' Suddenly they find themselves doing something that they never would have thought they would be doing, simply because of the human instinct that makes them turn their face towards freedom"
We the parents of the Panther football team are extremely proud of you and never doubted you even if it seemed as though fate dealt you a bad card.
Continue to fight boys in everything that you do. You may lose some battles but you will never lose a war. #StayCommited #StayStrong. Written by Martin Rosemond
Wednesday, October 7, 2015
Thursday, September 24, 2015
Tuesday, September 22, 2015
Brian M. Brown, M.D., in Downey is pleased to offer TEOXANE products
By now you've heard of TEOXANE products by ALPHAEON, and Brian M. Brown, M.D.,Inc in Downey, CA is pleased to offer this advanced skin care line to his patients.
TEOXANE is a hyaluronic acid-based product that is clinically proven to restore volume, hydrate your skin and reduce the signs of aging while giving you a more youthful complexion.
Unlike other hyaluronic acid-based products, TEOXANE products are composed of a unique formula known as Resilient Hyaluronic Acid (RHA). This specialized RHA component creates a protective barrier on your skin and moisturizes throughout the day and/or night to help diminish signs of aging. The unique combination of antioxidants, amino acids, vitamins and mineral that TEOXANE provides is a natural and restorative treatment for your skin.
No matter if you're interested in maintaining a healthy glow or minimizing the appearance of facial lines and wrinkles, we offer the TEOXANE product to help you achieve the vibrant and youthful complexion you've always wanted. Our staff will be happy to recommend the best TEOXANE products for your skin to help you achieve your aesthetic goals.
Personally, I started using TEOXANE RHA, Eyelash Serum and Epidermal Serum about 3 weeks ago and I have to say my skin has never looked or felt better. My make-up applies smoothly and last the entire day. The lines around my eyes (that BOTOX doesn't address) are virtually gone as well as those on my neck and chest. I've stopped using the other eyelash growth medicine after 8 years and started TEOXANE Eyelash Serum. My lashes have NEVER been fuller or longer and after 3 weeks! Our patients think my lashes are fake, they're not, they're all mine, thanks to TEOXANE.
TEOXANE is a hyaluronic acid-based product that is clinically proven to restore volume, hydrate your skin and reduce the signs of aging while giving you a more youthful complexion.
Unlike other hyaluronic acid-based products, TEOXANE products are composed of a unique formula known as Resilient Hyaluronic Acid (RHA). This specialized RHA component creates a protective barrier on your skin and moisturizes throughout the day and/or night to help diminish signs of aging. The unique combination of antioxidants, amino acids, vitamins and mineral that TEOXANE provides is a natural and restorative treatment for your skin.
No matter if you're interested in maintaining a healthy glow or minimizing the appearance of facial lines and wrinkles, we offer the TEOXANE product to help you achieve the vibrant and youthful complexion you've always wanted. Our staff will be happy to recommend the best TEOXANE products for your skin to help you achieve your aesthetic goals.
Personally, I started using TEOXANE RHA, Eyelash Serum and Epidermal Serum about 3 weeks ago and I have to say my skin has never looked or felt better. My make-up applies smoothly and last the entire day. The lines around my eyes (that BOTOX doesn't address) are virtually gone as well as those on my neck and chest. I've stopped using the other eyelash growth medicine after 8 years and started TEOXANE Eyelash Serum. My lashes have NEVER been fuller or longer and after 3 weeks! Our patients think my lashes are fake, they're not, they're all mine, thanks to TEOXANE.
Friday, September 11, 2015
Thursday, September 10, 2015
Deep thought of the day!
It does not matter how slow you go so long as you do not stop.
Wisdom of Confucius
Wednesday, September 2, 2015
Top five personal attributes
http://crstoday.com/2015/08/building-the-perfect-team/
TOP FIVE PERSONAL ATTRIBUTES BY ANGEL SEYMOUR
I work in a very fast-paced ophthalmic practice, so our team has made it the responsibility of all our 13 employees to intercept incoming calls and assist our patients. Here are five traits we look for in individuals interested in joining our team.
No. 1. Compassion. We can teach anyone about the eye, how to triage incoming calls, and which time slot to use in our patient management system. We cannot train kindness and empathy: either you have it, or you do not.
No. 2. An understanding of our philosophy, “excellence in eye care.” This mentality does not happen overnight. We do not have a treat-and-release attitude; we aim for excellence for every patient, every visit, and every time.
No. 3. A winning smile. I am a firm believer that you can hear a smile through the phone. By placing mirrors at workstations our staff can see themselves smiling when answering the phone and while conversing with patients.
No. 4. A sense of priority. The ability to multitask in our environment is extremely important. When patients call in, however, they are our top priority, and everything else can wait. No. 5. The ability to articulate and enunciate. Scripts, rehearsing, and coaching have enabled our staff members to clearly and sensitively deliver our message. Our staff is instrumental in the expansion of our phone protocol from assisting us in developing scripts, maximum number of rings before answering, patient on-hold times, and warm transfers. We are able to create this awareness within by reminding our staff that each patient could be their mother, father, child, and/or relative. We ask, “How would you want your family treated?”
Angel Seymour an ophthalmic administrator with more than 25 years’ customer service experience at Brian M. Brown, MD, in Downey, California. n (310) 433-5389; angel@brianbrownmd.com
TOP FIVE PERSONAL ATTRIBUTES BY ANGEL SEYMOUR
I work in a very fast-paced ophthalmic practice, so our team has made it the responsibility of all our 13 employees to intercept incoming calls and assist our patients. Here are five traits we look for in individuals interested in joining our team.
No. 1. Compassion. We can teach anyone about the eye, how to triage incoming calls, and which time slot to use in our patient management system. We cannot train kindness and empathy: either you have it, or you do not.
No. 2. An understanding of our philosophy, “excellence in eye care.” This mentality does not happen overnight. We do not have a treat-and-release attitude; we aim for excellence for every patient, every visit, and every time.
No. 3. A winning smile. I am a firm believer that you can hear a smile through the phone. By placing mirrors at workstations our staff can see themselves smiling when answering the phone and while conversing with patients.
No. 4. A sense of priority. The ability to multitask in our environment is extremely important. When patients call in, however, they are our top priority, and everything else can wait. No. 5. The ability to articulate and enunciate. Scripts, rehearsing, and coaching have enabled our staff members to clearly and sensitively deliver our message. Our staff is instrumental in the expansion of our phone protocol from assisting us in developing scripts, maximum number of rings before answering, patient on-hold times, and warm transfers. We are able to create this awareness within by reminding our staff that each patient could be their mother, father, child, and/or relative. We ask, “How would you want your family treated?”
Angel Seymour an ophthalmic administrator with more than 25 years’ customer service experience at Brian M. Brown, MD, in Downey, California. n (310) 433-5389; angel@brianbrownmd.com
Tuesday, September 1, 2015
Friday, August 14, 2015
Thursday, August 6, 2015
It could go either way!
When you're ignorant failure is inevitable, but when you're smart success is never guaranteed. ME
Tuesday, May 5, 2015
Wednesday, March 4, 2015
"Ixnay on the Ielay" translation "Nix the Lie"
Pig Latin to English translation
"Nix the Lie"
I recently read an article accusing employers of lying to potential employees to lure them in and how to avoid the same thing happening to you.
A LIE: Is a false statement made with deliberate intent to deceive; an intentionaluntruth; a falsehood... WOW! Thems fightin words...
WARNING: If you're making tacos, frying chicken and/or flipping hamburgers (I'm not knocking it) at a minimum wage job, things WILL probably be different; so the following tidbit may not apply.
COME ON PEOPLE!
Don't you know that once you reach a certain professional level in your career you should request a contract, a written agreement and/or outline describing your responsibilities, their expectations and what compensation you will receive? And, if you don't...
SHAME ON YOU...
As an Employee I have ONE question to ask a potential employer!
Will you put your offer in writing?
That's it...
First, as a potential employee, I would never expect to receive compensation based on someone elses performance. That would be selling myself way too short.
Second, I know that one size does not fit all..."Everyone brings a different value to an organization."
Jane may have received a promotion and bonus for completing the project/task with minimal assistance and used little-to-no company funds. Why should I as an employer guarantee the same thing to Bill during an interview? Bill may NOT be as creative as Jane. Let's say, I tell Bill about Jane's success. Bill is going to hear, "This is what I'm promising you." Furthermore, if I don't give Bill the same thing I gave Jane even though he didn't perform to Jane's level. Then, I'm a liar for merely sharing a story of one employees accomplishments.
"Ixnay on the Ielay"
If history has taught me anything it's to always protect myself, either as the employee or as an employer.
As an employee I have a contract. As an employer, I can't tell you how many potential candidates have promised the sun, moon and stars if I hire them, with most falling short of their claims. Yet they still expect a promotion, bonus or raise????
STORY TIME: Once, I had an employee that I had to move to four different departments (we only have five). She wasn't comprehending anything, therefore she had a less than marginal performance. When I couldn't place her in any other area I finally had discharge her and she was FLOORED. Her perception was that she excelled in every area and I almost fell out of my chair when she told me that.
BOTTOM LINE: If you're an executive and the company or employer your interviewing with/for is not willing to put their offer, benefits and package in writing to you, that' your flashing sign to "MOVE ALONG."
Come back WILSON! Come back.
Do you remember Tom Hanks in Cast Away (I love that movie)? I watched in awe as a man’s life was altered, how he changed and adapted to his new environment; as he developed a relationship with a soccer ball. He even named it "Wilson." I think it allowed him to identify the ball as more than just an object, Wilson was his friend, his only friend. When he lost Wilson while attempting to save himself yet again, he was clearly devastated and you could actually see him contemplating risking his own life to save the only relationship he had in years. Then he was rescued, he was back home, back on land and back to his old routine or so he thought. Things changed dramatically and try as he may he had a difficult time adapting to the new-new change. He’d slept on the hard island sand for years and one would think he would want to fall into the nice comfortable bed in his hotel. But, no! He chose the floor. I could never really understand that decision or the feeling he had for Wilson and his need/desire to keep things the same, but now I do.
I think of customer service today as “Wilson.” An inanimate object we used to get and rely on, we expect it to be there and then are forced to watch as it slowly floats away. All that's left is the memory of Wilson of customer service and what used to be.
Change is GREAT, I love it, I embrace it and I feel it’s necessary. But whose betterment are we changing for? Is it for the customer’s best interest? Or is it for the company’s best interest?
In the spirit of Cast Away, have you tried to send a package lately? That important document that absolutely, positively has to get there overnight? I tried online in the comfort of my own office for 3 days. Similar to Tom Hank's attempts to create a spark with two rocks, he kept trying; he had seen it work before, he was hopeful it would work again and so he continued to try. So I kept trying, trying for that spark. Come ’on I've done it before, and all my frequent contacts information is already in the system, so is my credit card information. But it never even flickered. I called (which is not an easy task to speak directly to someone these days) and found out I have to become a member and create a whole new account. What wrong with my old account I asked? Nothing, was the reply, other than you cannot create a shipment with it? You're telling me I have to create a new account and re-enter 5 years of contact information to send a package? YES, he responded. What's wrong with my old account, the one I've always used? Why are they letting Wilson wander away?
Much like Tom I find myself having to change to adapt to their change. For him as if living on a desolate island, befriending a ball, knocking out his own tooth and eating shellfish for years wasn't enough; once he was finally rescued they threw a party in his honor serving him shrimp and crab legs and his fiance was married to a dentist??????
For me, as if charging triple to come to my office to pick-up my important package, losing my conveniently located drop boxes and making me get out of my car go into their location hoping I purchase a pen, wasn't enough. Now I have to have a NEW ACCOUNT, start all over, become a member just to create a shipping label, to ship an item at triple the cost overnight and get out of my car to go into your store in the hopes I purchase a pen. STOP!!! Where is Wilson? I want Wilson!
Wait, it doesn't stop there. Remember, the ATM, the drive through "Automated Teller Machines?” You know which one’s I’m referring to, the ones that replaced human beings to save companies money. Now the drive through lane is being blocked off with cones, those machines are being removed in many areas for customers to use the ATM’s located on the building. Here we go again, I have to get out of my car, go to the automated teller machines and as I cover one hand over the other (obeying the giant sign cover your pin), I look at my surroundings and attempt to make a cash withdraw, I hope for the best. Wilson has totally sunk here.
What is the purpose of this madness? Are these companies in cohorts? Is this what the world is coming to? A world where we no longer have a choice between a comfortable bed and the island sand? Where we become lifeless matter and it’s chosen for us? I hope not. Come back Wilson, come back!
Tuesday, February 10, 2015
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